Get in touch
Something broken, something wrong, or something you need a hand with — this reaches the people who actually build the app. We read every message, and we answer the ones that need answering.
Worth a look first: the help page already answers the common ones — notifications not arriving, pairing a Garmin, cancelling Pro, why a score looks off.
Or email us directly
- support@ridebyweather.com — Anything at all — the same inbox this form lands in.
- privacy@ridebyweather.com — Data requests and privacy questions.
- corrections@ridebyweather.com — Wrong facts in a guide, closure, or e-bike law page.
- partners@ridebyweather.com — Bike shops, run stores, clubs and events.
A few things go elsewhere
- Got an idea for a feature? Put it on the feature request board instead — you'll see its status change as we work through it.
- Want to delete your account? There's a page for that at /delete-account, which tells you exactly what gets removed.
- Wondering what changed recently? Every release is written up on the changelog.
We're a small team, so give us a couple of working days. Anything to do with billing or a locked-out account jumps the queue. What you send here is used to answer you and nothing else — see the privacy policy.